Business Administration Level 2- Revision Exercise #1

Quiz
•
Business
•
12th Grade
•
Easy
Annalisa Welcome
Used 3+ times
FREE Resource
30 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the main purpose of organizing workplace information?
To reduce employee workload
To improve accessibility and decision-making
To eliminate paperwork
To prevent data sharing
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which business technology tool is commonly used to schedule meetings?
Spreadsheet software
Email client
Calendar application
Presentation software
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When delivering quality customer service, what is the most important aspect?
Speaking quickly to save time
Listening actively to customer concerns
Using technical jargon
Offering discounts immediately
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
You are tasked with preparing financial receipts for banking. The client hands you an invoice and a purchase order. Which document should you prioritize for the deposit?
Invoice
Deposit slip
Purchase order
Cash receipt
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Sarah works at the front desk and often answers phone calls. What should she do first when answering a call?
Greet the caller and state the company name
Place the caller on hold
Ask for the caller's ID number immediately
Transfer the call to her manager without introduction
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which principle is most critical in maintaining confidentiality in the workplace?
Sharing sensitive information only with friends
Discussing client data in public areas
Securing physical and digital records
Storing documents in unlocked cabinets
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What should be the first step when preparing for a meeting?
Printing name tags
Sending a thank-you note
Creating the agenda
Arranging refreshments
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