BCN Salesforce WIT - 27/02/25 event quiz

What major generative AI-powered feature was introduced for Sales Cloud in 2024?

• Einstein GPT for Sales - AI-driven automated email drafting and deal insights

• Sales Cloud Copilot - a fully autonomous AI-driven sales agent

• AI-driven quota setting and revenue forecasting

• Salesforce Prompt Studio for custom AI automation

What major enhancement to Experience Cloud was announced in 2024?

• AI-powered content personalization

• Integrated WhatsApp & Instagram Messaging

• Low-code Experience Cloud Site Builder

• All of the above

In Summer '24, Salesforce introduced a feature that allows real-time AI-driven recommendations based on user behavior. What is it called?

• Einstein Next Best Action 2.0

• AI-Driven Customer Insights

• Einstein Personalization

• Predictive Engagement Engine

What is Data Cloud's primary advantage for enterprises using Salesforce?

• It provides a central real-time data lake natively integrated with Salesforce applications

• It replaces traditional CRM functionality with AI-driven automation

• It is a low-code analytics engine for Salesforce admins

• It automates record deduplication in Salesforce

Salesforce recently launched Einstein Copilot. What does it do?

• A new low-code automation tool within Flow

• A security AI module for zero-trust architecture

• AI-powered assistant providing natural-language CRM insights and automation

• A chatbot framework for WhatsApp integration

Which major enhancement was introduced in Service Cloud in 2024?

• AI-powered case deflection with Einstein Bots 2.0

• New Omni-Channel AI Routing

• Automated SLA monitoring & escalations

• All of the above

In 2024, Salesforce announced a strategic partnership with which cloud provider to accelerate AI adoption?

• Google Cloud

• Microsoft Azure

• Oracle Cloud

• IBM Watson

What is Hyperforce?

• Salesforce's real-time streaming data solution

• A high-performance data processing engine within Einstein Analytics

• A new UI framework replacing Lightning

• Salesforce's next-gen cloud infrastructure enabling multi-cloud scalability and compliance

Which of the following IS NOT an Einstein GPT use case?

• AI-generated personalized marketing email drafts

• Real-time sentiment analysis for Service Cloud

• Automated Apex code generation

• AI-powered competitive analysis reports

What Salesforce feature allows secure, direct integration of external customer data into Salesforce without replication?

• Data Cloud Connector

• Zero-Copy Data Sharing

• Secure API Gateway

• Einstein Secure Data Sync