Umana Bali's Quiz

Platform to deliver Problem Resolution in Hilton is known as HEART, which is stands for

• Heal, Empathize, Apologize, React, Thank

• Hear, Engage, Apologize, Resolve, Thank

• Hear, Enthusiastic, Acknowledge, Resolve, Thank

• Hear, Empathize, Apologize, Resolve, Thank

Below are the brands that are categorized as Luxury :

• Hilton, LXR, Waldorf Astoria

• LXR, Signia by Hilton, Canopy by Hilton

• Conrad, Waldorf Astoria, Hilton Garden Inn

• Conrad, LXR, Waldorf Astoria

Umana Bali brand positioning is known as

• The Bali way of nature

• The Bali way of eternally

• The Bali way of life

• The Bali way of wisdom

As part of LXR hotels and resorts luxury brand, Umana has particular training that is carried out on daily basis as below :

• Usage of AI training

• Pre-shift Training

• Now Training

• Correspondence Training

We can access all Hilton compliance online courses in

• First Up

• TMX

• Hilton University

• Go Hilton

Newsletter platform that is available at The Lobby called :

• Hilton Newsletter

• Stay Experience Newsletter

• Now Newsletter

• LXR Newsletter

Below are some of 2025 compliance training we must carry out, except :

• 2025 Anti Corruption, The Usage of AI

• Public Company, Code of Conduct

• 2025 Cyber Security, Creating and Intentionally Guest Experience

• 2025 Privacy classroom existing Team Member, Preventing Human Trafficking: Recognizing the Signs