MGT324 v2

When discussing an expanded model of government competition, examples of generic agencies would NOT include

• Public authorities

• Government corporations

• An ad-hocracy with the ability to incorporate several models' facets

• None of the above

Elite theory assumes

• A select few draft the text of the laws

• A select few have the privilege of making decisions

• Only senior-level administrators may decide who is permitted to attend a public hearing

• Those who have a higher income will have their opinions solicited by the government to the detriment of all others

Work teams typically embrace

• A supportive philosophy for their members

• A means of allowing employees to mutually relieve the stress of the workplace

• An adversarial philosophy for their members

• None of the above

Osborne and Gaebler champion

• A traditional approach to public administration

• Total Quality Management

• An entrepreneurial approach to public administration

• The use of Performance Budgeting and Reporting methods on a triennial basis

Sanitation, training, and maintenance are

• Always best performed by the agency responsible for providing these services

• Typical targets for privatization

• Situational-based activities

• Rarely cost-competitive

What is the first step in decision-making chart

• Identify the causes

• Pinpoint the problem

• Set Objectives

• Formulate Alternatives

The concept of Total Quality Management (TQM) was founded by

• W.E. Deming

• Abraham Maslow

• Winston Churchill

• Bill Clinton

The human side of organizational management was first introduced by

• Maslow

• McGregor

• Weber

• Follett

The balanced scorecard concept attempts to achieve

• A balanced means of reconciling customers' focuses with customers' needs

• A balanced means of assessing if an organization focuses strongly on fulfilling its financial requirements

• A balanced means of assessing if an organization fulfills its vision and strategy

• An organizational learning environment in a balanced atmosphere

In the evolution of organizational theory which of the following theorists belongs to the classical era

• Parker-Follett

• Maslow

• McGregor

• Taylor