Unit 8 Review

Hotels are considered _______ where employees need to enjoy performing and have an outgoing personality.

• Schools

• Theaters

• Offices

• Factories

Running a hotel is job requires 24/7 ______ and lots of energy

• confinement

• capias

• commitment

• imprisonment

There are not many industries as fascinating and ______ as hospitality.

• rewarding

• praising

• exciting

• congratulating

Who is responsible for making improvements in Kaizen?

• Hotel managers

• housekeeping staff

• Every employee in the hotel

• marketing staff

what does KAIZEN mean?

• Sudden big improvements

• Continuous improvement

• Business failure

• Employee punishment

What is the first thing a hotel inspector checks during a reservation call?

• The politeness of the receptionist

• How quickly the call is answered

• The price of the hotel rooms

• The hotel’s location

What should hotel inspector check in the restaurant?

• The speed of service

• The number of guests

• The hotel’s budget

• The chef’s uniform color

Managing a hotel requires a combination of administrative, aesthetic, and ________ skills.

The word "Kaizen" is a combination of two Japanese words meaning______ and "for the better."

We must make sure that staff are ____ for excellent performance