MBA 755 Ch 14 Enhancing Employee-Management Relations

What is the role of the National Labor Relations Board (NLRB)?

Fill in the blank: The labor relations process begins when workers desire ________.

• union representation

• better wages

• job security

• employee training

According to the text, some employees join unions to obtain better working conditions.

• To obtain better working conditions

• To follow peers

• For personal gain

• Due to a legal requirement

Select an opinion that people might have about unions.

• Unions help protect workers' rights.

• Unions have no impact on worker conditions.

• Unions are solely profit-driven organizations.

• Unions are irrelevant in modern work environments.

List the five events in the labor relations process as described in the text. Choose the correct sequence.

• Recognition, Collective Bargaining, Grievance, Arbitration, and Contract Administration

• Hiring, Training, Promotion, Evaluation, and Termination

• Planning, Organizing, Leading, Controlling, and Decision Making

• Recruitment, Selection, Orientation, Performance, and Retention

The three primary reasons workers elect to unionize according to the text are:

• Better wages, improved working conditions, and job security

• Better wages, safer workplaces, and longer vacations

• Higher pay, more leisure time, and upgraded benefits

• Improved job security, increased political influence, and better benefits

Which of the following is a reason for dissatisfaction with management that may lead to unionization?

• Fair promotion practices

• Unbiased job assignments

• Unfair or biased administration of policies

• Equal training opportunities

Fill in the blank: Employees whose needs for recognition and social affiliation are being frustrated may join unions as a means of ________.

• satisfying those needs

• achieving monetary gains

• exerting worker solidarity

• creating an adversarial work environment

Based on Figure 14.1, the first step in the labor relations process is ______.

• Recognizing labor unions

• Engaging in collective bargaining

• Contract administration

• Dispute resolution

The role of a union steward is to represent union members and enforce union policies.

• To represent union members and enforce union policies

• To manage company finances

• To oversee production lines

• To negotiate with clients