Module 3 & 4: Knowledge Checkpoint

Which of these guideline(s) are a requirement for ID photos?

• The patron’s eyes must be visible, looking directly forward, without glare or obstruction.

• Patron must be smiling directly at the camera, and reframe from a blank stare.

• Patron must be under normal lighting so that no shadows obscure their face.

• Their head must be visible without hats, tinted glasses, sunglasses, or props.

• The photo must be taken in front of a white or black colored background.

Why are forms a critical part of the office's operations?

• The forms document every transaction

• Forms allow us to obtain customer signatures to confirm their agreement to our terms and conditions

• Forms allow us to obtain customer signatures to set up life insurance.

• Forms aid us with verifying customer identity

After completing a White Form, record the exchange in the ___________ Log.

In what instance should the patron must have an updated photo on file?

• The customers should have their photos updated every year.

• Customers should update their photo when they change their hairstyle.

• Customers should have their photos updated if they change their class major.

• Customers should have their photo updated if they are new to VCU or have had a significant change in their appearance.

What is the cost of a student's first time card?

• $35.00

• $25.00

• $30.00

• $0.00 (Free)

Exceptions to the VCUCard Photo Guidelines are?

• Patrons are permitted to wear a head covering, if it's to hide a bald spot or bad hair day with a baseball cap.

• Religious head coverings are allowed if patron's government-issued photo ID includes a picture of them in your head covering.

•  Non-tinted prescription glasses are allowed as long as the picture can be taken without a glare.

The Internal Service Charge: ID Request Form, commonly referred to as the _____ ____, is used when a VCU/ VCUHS department is paying for a customer’s VCUCard or VCU Health Systems ID.

These two card replacements require customer payment unless stated otherwise in Patron Notes.

• Lost Cards

• Defective Cards

• Damaged

• Inactive cards

Which of the following are acceptable payment types here at Campus Card Services

• Credit/Debit Cards

• Budget Codes

• Journal vouchers

• Dining Dollars

The ID Request Form, commonly called the ______ ____, is used as a contract stating that the card issuee is requesting a card and is taking responsibility for any possible fees.