Front Office & GK

C’ Form is submitted to __________.

• HRACC

• FHRAI

• FRRO

• HAI

A good Front Office Associate (FOA) should understand which of the following thing:-

• Company's target

• Importance of punctuality

• Work output requirements

• All of the above

Which of the following things will ensure that guest are satisfied all the time?

• Guest should be attended at every instance of their request.

• Guest should be assisted on their every query.

• Guest should be ignored when you are not in mood to interact.

• Both 1&2

While dealing with Guests, we should always greet each guest with a smile in our voice as well as on the face.

• True

• False

• I don't know

• Partial Correct & partial in-correct

HRACC stands for ___________________.

• Hostel & Reservation Association Classification Counter

• Hotel & Reservation Association Classification Counter

• Hostel & Restaurant Association Classification Committee

• Hotel & Restaurant Approval Classification Committee

How much discount should be given to the customer?

• Any amount that you want  

• More than what they have asked for

• According to wish

• Minimal amount.

Late Night registrations must be handled according to what?

• Your mood

• Customer mood

• Anyway you want

• Company policy

To present a professional image of the company a receptionist should ________

• Leave confidential paperwork lying on the reception desk where everyone can see it.

• Be calm and polite at all times, and deal with all of their enquiries in a professional and courteous manner. 

• Point out to visitors any shortcomings in their dress style.

• Have pointless and casual conversations about the weather with all visitors.

___________ is room rate where approximate 25% extra charged to guest on Rack Rate. (this policy may vary from Hotel to Hotel.)

• Extra Bed rate

• Rack Rate

• Day Rate

• None of the above

• Which one of the following would authorize the payment of refunds to guests?

• • Front Office Supervisor

• • Duty Manager

• • Night Porter

• • Front Office Manager