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Front Office & GK

Authored by Parambir Singh

Education

University

Used 3+ times

Front Office & GK
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35 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

C’ Form is submitted to __________.

HRACC

FHRAI

FRRO

HAI

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A good Front Office Associate (FOA) should understand which of the following thing:-

Company's target

Importance of punctuality

Work output requirements

All of the above

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following things will ensure that guest are satisfied all the time?


Guest should be attended at every instance of their request.

Guest should be assisted on their every query.

Guest should be ignored when you are not in mood to interact.

Both 1&2

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

While dealing with Guests, we should always greet each guest with a smile in our voice as well as on the face.

True

False

I don't know

Partial Correct & partial in-correct

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

HRACC stands for ___________________.

Hostel & Reservation Association Classification Counter

Hotel & Reservation Association Classification Counter

Hostel & Restaurant Association Classification Committee

Hotel & Restaurant Approval Classification Committee

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How much discount should be given to the customer?

Any amount that you want  

More than what they have asked for

According to wish

Minimal amount.

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Late Night registrations must be handled according to what?

Your mood

Customer mood

Anyway you want

Company policy

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