1.3.5

What is the primary purpose of a Management Information System (MIS)?

• To create standard operating procedures

• To store and analyze data for decision-making

• To improve customer relationships

• To provide real-time technical support

Which of the following is a benefit of a Customer Relationship Management (CRM) system?

• Ensures consistency in operations

• Increases customer loyalty

• Provides real-time technical support

• Generates sales forecasts

What is a key limitation of Standard Operating Procedures (SOPs)?

• They need accurate data to function

• They are expensive to set up

• They are inflexible and time-consuming

• They require technical expertise

What is the first step in a typical sales order process?

• The order is confirmed and a sales order is created

• The customer is sent an invoice for payment

• The sales order is sent to relevant departments

• The customer orders a product or service

What is a limitation of Help Desk software?

• It provides powerful data analysis

• It increases customer loyalty

• It requires technicians to have technical expertise

• It ensures consistency in operations