PBM Chapter 14 Test Review

T/F: Each person in a line organization is directly accountable to the person immediately above.

• True

• False

T/F: In the context of strategic planning, the strategic goals of an organization represent concrete benchmarks that managers can use to measure performance in each key area of the organization.

• True

• False

T/F: There is a need for constant communication among managers and employees in matrix organization.

• True

• False

T/F: Typical titles of first line managers include foreman and section leader.

• True

• False

T/F: Organizations that want to improve the morale of employees tend to have a high degree of centralization.

• True

• False

T/F: Management skills such as communication, leadership, coaching, empathy, and team building can be classified as technical skills.

• True

• False

T/F: In the context of management, controlling is defined as the process of directing and motivating people to achieve organizational goals.

• True

• False

T/F: Planning refers to determining organization goals.

• True

• False

T/F: Theory Y managers assume that fear is a motivating factor for workers.

• True

• False

T/F: In the context of management, organizing is defined as the process of determining a structure for both individual jobs and the overall organization.

• True

• False