Introduction Lab Management

What is the primary purpose of planning in healthcare management?

• To monitor employees' daily activities

• To set goals, outline strategies, and ensure efficient hospital and lab operations

• To increase profits only

Which of the following best differentiates leadership from management?

• Leaders focus on processes, while managers focus on people

• Managers inspire and motivate, while leaders implement policies

• Leaders inspire and motivate, while managers focus on processes

What are Herzberg’s two factors in motivation theory?

• Psychological and physiological needs

• Intrinsic and extrinsic motivation

• Hygiene factors and motivators

Why is contingency planning important in healthcare?

• It ensures long-term financial growth

• It prepares organizations for emergencies like pandemics and system failures

• It focuses only on staff scheduling

How does emotional intelligence impact leadership?

• It helps leaders communicate effectively and understand team emotions

• It is only useful in personal relationships

• It reduces the need for training programs

What is the role of recognition in employee motivation?

• It increases workload

• It boosts morale and encourages high performance

• It has no impact on employee satisfaction

What differentiates strategic and operational planning?

• Strategic planning is long-term; operational planning is for daily activities

• Operational planning focuses on financial investments

• Strategic planning is only relevant to human resources

What is the significance of work-life balance in employee morale?

• It reduces stress and improves job satisfaction

• It increases staff turnover

• It has no impact on workplace performance

Why should healthcare leaders engage employees in decision-making?

• It decreases productivity

• It increases commitment and job satisfaction

• It causes more disagreements

What is the key function of ancillary services in hospitals?

• Supporting clinical services like lab work and pharmacy

• Handling financial transactions

• Managing hospital leadership decisions