Units 7 & 8 Quiz Restaurant Management

What is customer retention in the restaurant industry?

• Increasing the variety of the menu

• Keeping customers coming back regularly

• Marketing new menu items

• Improving the speed of service

What role does marketing play in customer retention?

• It helps employees deliver great service

• It gets customers into the restaurant

• It determines the restaurant's pricing

• It keeps customers from leaving

Which of the following is NOT an aspect of customer service?

• Being welcoming and polite

• Offering discounts to first-time customers

• Being attentive to customer needs

• Ensuring cleanliness

What does a restaurant's staff need to know well to provide great customer service?

• The food pricing

• The location of bathrooms

• The menu

• The restaurant's history

Why is it important for staff to greet customers upon arrival?

• To take their order immediately

• To make customers feel welcomed and valued

• To explain the menu options

• To ask if they need a table for two

What should a restaurant do to ensure cleanliness?

• Clean only after customers leave

• Have regular cleaning schedules for all areas

• Clean the menu boards

• Only clean the kitchen

What is one key factor that might cause a customer to return to a restaurant?

• High prices

• Bad service

• Friendly and attentive service

• A large menu selection

What does FIFO stand for in a restaurant kitchen?

• First in, first out

• Food is frequently ordered

• Free ingredients for all

• Fresh ingredients, only

Which of the following is NOT a part of a restaurant’s atmosphere?

• A) Lighting

• B) Music

• C) Employee uniforms

• D) Décor

What temperature is ideal for a restaurant’s dining area?

• 50°F (10°C) ❄️

• 70°F-72°F (21°C-22°C) 🌡️

• 90°F (32°C) 🔥

• 100°F (38°C) 🥵