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Units 7 & 8 Quiz Restaurant Management

Authored by Lauren Kondas

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9th Grade

Used 1+ times

Units 7 & 8 Quiz Restaurant Management
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34 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is customer retention in the restaurant industry?

Increasing the variety of the menu

Keeping customers coming back regularly

Marketing new menu items

Improving the speed of service

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What role does marketing play in customer retention?

It helps employees deliver great service

It gets customers into the restaurant

It determines the restaurant's pricing

It keeps customers from leaving

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is NOT an aspect of customer service?

Being welcoming and polite

Offering discounts to first-time customers

Being attentive to customer needs

Ensuring cleanliness

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does a restaurant's staff need to know well to provide great customer service?

The food pricing

The location of bathrooms

The menu

The restaurant's history

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why is it important for staff to greet customers upon arrival?

To take their order immediately

To make customers feel welcomed and valued

To explain the menu options

To ask if they need a table for two

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should a restaurant do to ensure cleanliness?

Clean only after customers leave

Have regular cleaning schedules for all areas

Clean the menu boards

Only clean the kitchen

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is one key factor that might cause a customer to return to a restaurant?

High prices

Bad service

Friendly and attentive service

A large menu selection

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