SPA Quiz 2

What is a contingency room?

• A room that is pet friendly

• A room that cannot be used in the summer for maintenance

• A room that is ready to be used if a guest needs to be moved during their stay

• A room that has no windows

What does a purple light on a lock mean?

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What does it mean when an attendee is in Reserved status?

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Where are the CES storage locations in the Cohon University Center?

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Where would I find a guest's email in Star Rez?

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What is the difference between HUB cards and CES White Cards?

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What do you take with you when doing campus rounds?

• My Andrew ID

• An iPad

• My lunch

• Housing keys to be tested

What are the steps to making room assignments?

• Find your rooms and get to know them

• Find your guests and get to know them

• Match guests to rooms

• Update StarRez

• Reach out to the client to see if they would like to make any adjustments

In what order should you do these steps when encoding key cards?

• Create labels, adhere labels to envelopes, sign out key cards, enter card numbers into StarRez, place key card in envelope

• Sign out key cards, enter key card numbers into StarRez, create labels, adhere labels to envelopes, place key card in envelope

• Create labels, adhere labels to envelopes, sign out key cards, place key card in envelope, enter card numbers into StarRez

• Sign out key cards, enter key card numbers into StarRez, place key card in envelope, create labels, adhere labels to envelopes

Where do you save the roster on the shared drive?

• Contracts folder

• Roster folder under CES Housing

• Summer folder under 2025

• None - save it in your personal drive