Quiz: Chapter 3 Test
Authored by Lisa Landry
Business
10th Grade
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35 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is often the hardest part of troubleshooting?
Asking the user questions
Implementing a solution
Reproducing the problem
Documenting findings
2.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
An employee submitted a support ticket stating that her computer will not turn on. Which of the following troubleshooting steps should you take first? (Select two.)
Make sure the power cord is plugged into the wall.
Make sure the keyboard and mouse are plugged in.
Use a multimeter to test the power supply.
Make sure the surge protector is turned on.
Open the computer and replace the power supply.
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is an example of computer hardware?
Web browser
Microchip
PowerPoint
App
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is the MOST important skill for a PC technician?
Quick repairs
Lifting over 100 lbs.
Organizational skills
Customer service
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Tina has accepted a position as a graphic designer. She wants a powerful device that she can connect multiple large screens to. Which device would be the BEST option for her?
Server
Laptop
Smartphone
Desktop computer
6.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
Which of the following devices generally include a variety of integrated hardware such as a camera? (Select two.)
Desktop computer
Smartphone
Laptop
Server
Gaming console
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following components converts AC to DC?
Power supply
Voltage regulator
Surge protector
Capacitor
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