Communication Skills Worksheet

What is a key component of communication skills?

• Only speaking clearly

• Only listening attentively

• Clearly conveying and receiving messages both verbally and through body language

• Using as many words as possible

What is the benefit of asking open-ended questions?

• They allow the other person to give detailed responses

• They help end the conversation quickly

• They result in simple "yes" or "no" answers

• They make the conversation one-sided

Which of the following is NOT a recommended communication skill?

• Interrupting frequently to share your thoughts

• Using friendly body language

• Giving compliments

• Speaking clearly and concisely

What body language should you use in a conversation?

• Cross your arms to show seriousness

• Smile and maintain an open stance

• Look at your phone while talking

• Stand stiffly without moving

Why is it important to be clear and concise in communication?

• It makes you sound more intelligent

• It helps convey messages effectively without unnecessary words

• It allows you to dominate the conversation

• It makes the conversation longer

What is reflective listening?

• Repeating back the exact words of the speaker

• Thinking about what to say next while the other person speaks

• Acknowledging the speaker’s feelings and confirming understanding

• Ignoring the speaker’s emotions and focusing only on their words

What is interpersonal communication?

• Communication between large groups of people

• Communication between a small group of individuals, typically in a face-to-face setting

• Communication that only happens in written form

• Communication that does not involve speaking

Which of the following is an example of nonverbal communication?

• Writing an email

• Making a phone call

• Using facial expressions and body language

• Giving a presentation

What is a key advantage of written communication?

• It is always received and understood

• It provides an official record and allows for accuracy

• It eliminates the need for verbal communication

• It is the only type of communication used by managers

Which of the following is NOT an advantage of written communication?

• Immediacy and cost-effectiveness

• Efficiency and accuracy

• Flexibility for the recipient

• Always confirming message reception