Travel Agency Back Office Quiz

What is the primary responsibility of the Operations department in a travel agency?

• Maintaining supplier relationships

• Managing financial records

• Handling customer inquiries and booking issues

• Issuing tickets for travel

Which department is responsible for issuing tickets and managing reservations?

• Customer Relationship Management

• Reservations/Ticketing

• Accounts/Finance

• Inventory Management

What does the Inventory Management department oversee?

• Customer inquiries

• Employee recruitment

• Travel product availability and pricing

• Visa applications

What is a key function of the CRM department?

• Managing financial transactions

• Building and maintaining customer relationships

• Issuing travel tickets

• Negotiating supplier contracts

What is the main role of the Supplier Relations department?

• Creating travel itineraries

• Managing visa applications

• Maintaining relationships with vendors

• Handling customer complaints

Which department is responsible for managing visa applications?

• Accounts/Finance

• IT

• HR

• Visa Department

What does the Accounts/Finance department manage?

• Travel product inventory

• Financial records and transactions

• Employee training

• Customer relationships

What is a responsibility of the IT department?

• Recruiting new employees

• Managing supplier contracts

• Maintaining technology systems

• Issuing travel tickets

What is a key responsibility of the HR department?

• Employee recruitment and training

• Maintaining financial records

• Handling customer inquiries

• Managing travel bookings

What does the Operations department provide support for?

• Supplier negotiations

• Sales team and tour manager

• Visa applications

• Financial reporting