ETT Unit 3 Exam Revision

Which of the following is an example of real-time communication in tourism?

• Pre-recorded messages

• Printed brochures

• Chatbots

• Weekly newsletters

Collecting feedback on implemented digital solutions is essential for __________ ___________, enhancing user experiences, and resolving issues.

Travelers use __________ platforms to preview destinations virtually before making a booking.

The metaverse is a virtual space where users interact with __________ ________ ___________ and other users, often blurring the lines between the physical and digital worlds.

__________ overlays digital information onto the real-world environment, enhancing navigation and travel experiences.

AI-powered __________ on travel websites assist users with booking, answering queries, and offering tailored recommendations.

AI-powered chatbots provide real-time __________ to travelers by answering queries instantly.

Digital services improve customer engagement by offering __________ experiences based on user preferences and behavior.

The __________ is a virtual space where users interact with computer-generated environments and other users.

Digital channels enable ____-____ _____________ between tourists and service providers, allowing for instant updates, support, and feedback.