S3.25 BUSM4573 Week 2

The BUSM5673 course aims

• 1.Acquire confident in modern communication techniques and develop essential skills for today’s world

• 2.Go out there and rock that mic

• 3.Prepare for both professional and personal readiness

• Answer 1&2

• Answer 1 and 3

The Assessment 1 asks you to address a client complaint and write a professional response to improve your problem-solving and communication skills. Which client has been selected for this task?

• My own choice group

• The Black & White Phu Quoc Resort & Spa

• The H&M Phu Quoc Resort & Spa

• The Green Bay Phu Quoc Resort & Spa

The Assessment 1: Individual Task (1000 words ±5%) ​has 2 parts:

• Part A: Situation Analysis and Problem Solving (500 words)​

• Part B: Professional Email Complaint Handling Letter (500 words)

• True

• False

What is one of the main benefits of becoming a professional communicator?

• Increased ability to avoid conflicts and difficult conversations

• Enhanced skills in adapting to new technology quickly

• Better relationships with colleagues, clients, and stakeholders

• Improved technical skills in specialized fields

• Higher income potential from communication-related roles

What is a key characteristic that makes someone a professional communicator?

• Mastery of multiple languages

• Ability to speak at high speeds

• Consistent clarity, empathy, and adaptability in communication

• Extensive knowledge of all technical jargon

• Focus on one-way communication only

Nonverbal cues ( body language, facial expressions, tone of voice, gestures ) make up a whopping ____ total communication (Crane & Ccranen, 2010)

• 53%

• 63%

• 73%

• 83%

• 93%

Make eye contact approximately ____(when you talk) &_____ (when you listen) of the time during a conversation.

• 20%-40%

• 30%-50%

• 40%-60%

• 50%-70%

• 60%-80%

Important differences between popular and less popular TED Talks (short presentation) are

You’re having a conversation, and you want to make sure your message is as clear as a perfectly cooked sunny-side-up egg 🍳. What should you do?

• Keep it short, sweet, and simple—like a tweet, not a novel!

• Talk super fast so no one can interrupt you

• Use fancy words and long sentences to impress

• Whisper while looking at the floor

• Throw in random jokes and unrelated stories—because confusion is the spice of life!

During a conversation, a great way to show you're actively listening is to
Look at the speaker, nod, and repeat back a key point in ________own words to show you get it.