Interpersonal Skills Quiz Study Guide

What do interpersonal skills refer to?

• How well you interact in social situations with other people

• Your ability to work alone

• Your technical skills in a specific field

• Your physical fitness level

Why are interpersonal skills important in the workplace?

• They help you work alone

• They help you interact successfully with coworkers, supervisors, and customers

• They improve your technical abilities

• They enhance your physical strength

What is expected of you in any workplace regarding interpersonal skills?

• To demonstrate appropriate interpersonal skills

• To work independently without interaction

• To focus solely on technical skills

• To avoid communication with others

Which of the following is NOT an example of an interpersonal skill?

• Nonverbal communication

• Active listening

• Collaboration skills

• Mathematical calculations

What do interpersonal skills help you show to others?

• Disrespect

• Respect

• Indifference

• Superiority

What is a key benefit of having excellent interpersonal skills among coworkers?

• It leads to more conflicts in the workplace.

• It creates a competitive environment.

• It fosters a productive and engaged work environment.

• It ensures everyone works in isolation.

How is etiquette defined in the dictionary?

• The art of conversation

• The customary code of polite behavior in society or among members of a particular profession or group

• The skill of persuasion

• The ability to lead a team

Where do the rules of proper etiquette generally apply?

• Only at home

• Only in schools

• In any social situation, including the workplace

• Only during formal events

What type of etiquette is the focus of this lesson?

• Dining etiquette

• Business etiquette

• Interpersonal, or person-to-person etiquette

• Telephone etiquette

What do the rules of etiquette define?

• Appropriate manners and conduct to avoid

• Financial strategies

• Cooking techniques

• Exercise routines