Collection Training Review Day 2

What does Pulse Medical specialize in?

• Personal Emergency Response Systems (PERS)
• Home security systems
• Smart home automation
• General health monitoring devices

How does Pulse Medical handle emergency calls?

• Calls are routed to a general customer service line
• Calls go directly to 911 without verification
• The system only alerts a designated family member
• Emergency operators answer calls 24/7 and assess the situation

Can customers cancel their Pulse Medical service at any time?

• Yes, but only after a 12-month commitment
• No, the service requires a long-term contract
• Yes, they can return the device anytime
• Only within the first 30 days

What happens if a Pulse Medical customer relocates?

• They must purchase a new system
• The service will stop working
• The system auto-adjusts to the new location
• They need to update their address with customer service

What is the recommended method for returning a Pulse Medical device?

• Return it to the designated address: 21 King Street West, 5th Floor, Hamilton, Ontario, L8P 4W7
• Drop it off at any electronics store
• Keep it as a backup in case of future emergencies
• Discard it in regular household trash

What is the website for Pulse Medical?

• www.protectwell.com
• www.pulsealert.ca
• www.seniorsafety.ca
• www.pulsehealth.com

What is Pulse Medical's customer service number?

• 1-888-236-6756
• 1-800-555-1234
• 1-877-999-7890
• 1-855-456-0987

What is the primary communication method used by ProtectWell Home™?

• Bluetooth
• Nationwide cellular network
• Landline only
• WiFi

What is the range of the wearable Help Button from the base station?

• 2,000 feet
• 500 feet
• 1,000 feet
• Unlimited range

How does the optional fall detection work?

• It uses AI to predict falls
• It detects sudden elevation changes and alerts the base station
• It requires manual activation after every fall
• It requires manual activation after every fall