COC Evaluation CO

Which of the following icon below is called network tester?

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• 
• 
• 

Which utility tool used for testing a computer network?

• RUN

• CMD

• DISKSPART

• FORMAT=FS QUICK NTFS

Below are the most common network failure, EXCEPT?

• Slow internet netwrok

• Weak WIFI Signal

• Physical connectivity issue

• Use ping command

Your supervisor has reported that his or her workstation has no internet connection. How will you diagnose and fix the problem as IT Support?

• Verify the issue,

  Basic troubleshooting,

  check network settings

  test the connectivity

• Verify the issue,

  do not troubleshoot,

  check network settings

  test the connectivity

• Diagnose the problem, manually config the ip address

  test the connection

• Ipconfig/release, ipconfig /renew,

  disable ethernet driver,

  do nothing

You are an IT Support Technician at a medium-sized company. One of the employees, Sarah, reports that her computer is running very slowly, and she is frequently getting disconnected from the network. She mentions that some of her colleagues are not experiencing any issues.

When you arrive at her workstation, you notice that she is using a wired connection. She also mentions that she recently installed some new software.

Question:

As an IT Support Technician, how would you inspect and test Sarah’s computer system and network to diagnose and fix the issue? Provide a step-by-step approach.

• 1. Gather Information

  2. Inspect the Computer System

  3. Scan for malware

  4. Test with a Different Setup

  5. Final Fixes and Documentation

• 1. Scan for malware

  2. Gather Information

  3. Test with a Different Setup

  4. Final Fixes and Documentation

  5. Inspect the Computer System

• 1. Final Fixes and Documentation

  2. Scan for malware

  3. Gather Information

  4. Inspect the Computer System

  5. Test with a Different Setup

• 1. Test with a Different Setup

  2. Final Fixes and Documentation

  3. Scan for malware

  4. Gather Information

  5. Inspect the Computer System