BSF2112 CHAPTER 1 QUIZ

Who defines quality as 'fitness for use'?

• FEIGENBAUM

• DEMING

• JURAN

• CROSBY

Isla is managing a project to improve the quality of her school's cafeteria food. She is aware of the three universal processes of managing for quality. Which of the following is NOT one of those processes?

• Quality Control

• Quality Improvement

• Quality Assurance

• Quality Planning

During a class discussion, Mason mentioned that quality is defined as "a customer determination which is based on the customer's actual experience?." Who is Mason referring to?

• Deming

• Juran

• Crosby

• Feigenbaum

During a recent project, Hannah noticed that the team was focusing on identifying defects in their product. This approach is referred to ________________________________.

• Quality Control

• Quality Planning

• Quality Assurance

• Quality Improvement

Rohan is working on a project where the focus is on the "prevention of defects". This focus refers to _______________________.

• Quality Planning

• Quality Control

• Quality Improvement

• Quality Assurance