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BSF2112 CHAPTER 1 QUIZ

Authored by ROS AZLINAWATI BINTI RAMLI .

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BSF2112 CHAPTER 1 QUIZ
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5 questions

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1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Who defines quality as 'fitness for use'?

FEIGENBAUM

DEMING

JURAN

CROSBY

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Isla is managing a project to improve the quality of her school's cafeteria food. She is aware of the three universal processes of managing for quality. Which of the following is NOT one of those processes?

Quality Control

Quality Improvement

Quality Assurance

Quality Planning

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

During a class discussion, Mason mentioned that quality is defined as "a customer determination which is based on the customer's actual experience?." Who is Mason referring to?

Deming

Juran

Crosby

Feigenbaum

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

During a recent project, Hannah noticed that the team was focusing on identifying defects in their product. This approach is referred to ________________________________.

Quality Control

Quality Planning

Quality Assurance

Quality Improvement

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Rohan is working on a project where the focus is on the "prevention of defects". This focus refers to _______________________.

Quality Planning

Quality Control

Quality Improvement

Quality Assurance

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