LAGADERE RETAIL GREET

Engage with warm welcome

• Use appropriate greeting phrases

• Ignore the guest's presence

• Ask for personal information immediately

• Provide a cold introduction

Recognize within 3 seconds

• Acknowledge presence promptly

• Ignore the presence

• Take time to respond

• Respond with a question

What does a genuine smile and eye contact signify?

• A sign of indifference.

• An authentic welcome.

• A lack of interest.

• A sign of confusion.

Tailor your approach

• Customize service style

• Standardize service style

• Ignore customer preferences

• Follow a one-size-fits-all approach

Evaluate needs

• Observe and ask questions

• Ignore feedback

• Make assumptions

• Provide solutions without context