Quiz on Observation Methods and Testing

Observation method that takes place in a location the customer normally uses the product or service

• Solution

• Follow-me-home

• Storyboarding

• Customer Problem

A test that proves whether the technology part of the idea works

• Technical test

• Personality test

• Fake-o-test

• Concierge test

The whole idea is fully built and then tested.

• Solution

• Technical test

• Fake-o-test

• Fully built A/B Test

Sketch/demonstrate the customer experiencing the solution.

• Sketching

• Surprises

• Modeling

• Storyboarding

An experiment delivered manually with everything built.

• Concierge test

• Fake-o-test

• Technical test

• Consumer mapping test

What is the second principle in the design thinking process?

• Eliminate all ideas before testing

• Focus on one idea from the start

• Go broad to go narrow

• Narrow down to find specific solutions

What is the purpose of a Customer Problem Statement?

• Customer Problem Statement

• Deep Customer Empathy

• Customer Benefit

• Hypothesis Statement

Learning about a customer through observing and listening to them is known as:

• Solution

• Fast cycle sketch test

• Customer benefit

• Deep customer empathy

Teams observe testers using a prototype that has been drawn out on paper. This is called:

• Fake-o-test

• Technical test

• Concierge test

• Fast cycle sketch test

Behaviors or methods that customers use that are eye-opening or unexpected

• Surprisingly

• Placed

• Surprises

• Solution