SVCCU-02

This is the highest level based on Abraham Maslow's Hierarchy of Needs

• Self-Esteem

• Safety and Security

• Self-Actualization

When leaders assign a task in general terms to limit behavior-focused feedback, along with this comes the expectation that team members are already motivated to do their best and will. What style of leadership is this?

• Delegating

• Supportive

• Coaching

The leader offers constructive feedback on the CSR's communication style, highlighting areas for improvement while acknowledging their strengths in handling customer interactions. After that, they establish measurable goals to track progress. What type of leadership is this scenario?

• Coaching

• Supportive

• Delegating

It attributes that both a person and others do not yet know of the person and which are left for future discovery

• Hidden Self

• Private Self

• Undiscovered Self

It is a value-based rewards, driven by interests or enjoyment in the task itself

• Extrinsic Motivation

• Intrinsic Motivation

• Motivation

This is the primary function of a leader

• Motivation

• Self-awareness

• Empathy

Studying a subject because you want to get a good grade and you want to pass

• Extrinsic Motivation

• Intrinsic Motivation

It has a great use the area of conflict management

• Awareness

• Empathy

• Self-Observation

Studying a subject because you find it fascinating

• Extrinsic Motivation

• Intrinsic Motivation

This constitutes characteristics other people say they notice about us but of which we are not aware of

• Blind Self

• Private Self

• Undiscovered Self