Chapter 6 - Communication

Communication is an act of exchanging information by showcasing on the billboard

• TRUE

• FALSE

Communication is an act of exchanging information through a conference call

• TRUE

• FALSE

Choose TWO (2) factors that could affect the transmission of messages

• emotion

• language

• age

• gender

A pharmacist Assistant calls the Emergency Department to notify that the emergency trolley is ready to be checked and collected.

This action is categorised as ________ communication

A pharmacist Assistant gestures for the patient to walk into the Counseling Room to explain how to use Insulin Pen

This action is categorised as ________ communication

Interpersonal communication is an act of exchanging information with other individuals

• TRUE

• FALSE

Intrapersonal communication is when a Pharmacist Assistant verifies a prescription with a patient.

• TRUE

• FALSE

Intrapersonal communication can be defined as self-communication

• TRUE

• FALSE

Interpersonal communication is when a Pharmacy Assistant recalls the uses of medication while preparing a prescription

• TRUE

• FALSE

Choose TWO (2) common barriers that could affect communication between a Pharmacist Assistant and Patient

• work status

• language

• gender

• disabilities