Chapter 6 - Communication

Communication is an act of exchanging information by showcasing on the billboard

• TRUE

• FALSE

Communication is an act of exchanging information through a conference call

• TRUE

• FALSE

Choose TWO (2) factors that could affect the transmission of messages

• emotion

• language

• age

• gender

A pharmacist Assistant calls the Emergency Department to notify that the emergency trolley is ready to be checked and collected.

This action is categorised as (a)   communication

A pharmacist Assistant gestures for the patient to walk into the Counseling Room to explain how to use Insulin Pen

This action is categorised as (a)   communication

Interpersonal communication is an act of exchanging information with other individuals

• TRUE

• FALSE

Intrapersonal communication is when a Pharmacist Assistant verifies a prescription with a patient.

• TRUE

• FALSE

Intrapersonal communication can be defined as self-communication

• TRUE

• FALSE

Interpersonal communication is when a Pharmacy Assistant recalls the uses of medication while preparing a prescription

• TRUE

• FALSE

Choose TWO (2) common barriers that could affect communication between a Pharmacist Assistant and Patient

• work status

• language

• gender

• disabilities