Training and Development 1

What is the largest employment base in the private sector?

• Textile industry

• Automotive industry

• Hospitality industry

• Agriculture sector

Which industries combined does the hospitality industry surpass in employment?

• Electronics and textiles

• Agriculture and auto

• Auto, electronics, steel, and textiles

• Agriculture and textiles

What should training and development in the hospitality industry be focused on?

• Employee turnover

• External hiring

• Guest service thinking and behavior

• Cost reduction

Why is training considered an investment in the hospitality industry?

• It improves employee satisfaction

• It leads to highly trained employees

• It reduces costs

• It enhances guest service

What does ROI stand for in the context of the hospitality industry?

• Return on investment

• Return on individual

• Revenue on investment

• Return on income

What is considered the real revenue-generating asset in the hospitality industry?

• Technology

• Physical assets

• Brand reputation

• Human capital

What does the renewable workforce approach encourage?

• External hiring only

• Talent retention and development

• Employee replacement

• High turnover rates

What is a characteristic of the 'movable' stage in the path to ROI?

• High turnover during layoffs

• Limited internal mobility and career development

• Fully integrated people-first culture

• No internal mobility

What does the 'endurable' stage focus on?

• Minimal career development

• High turnover

• Employee empowerment and growth

• External hiring

What is a key feature of the 'renewable' stage?

• Commitment to employee growth

• Focus on external hiring

• High turnover rates

• Limited training opportunities