Customer Service I Vocabulary

The term 'Adapt' in the context of customer service means:

• To change or modify to suit new conditions

• To resist change and maintain the status quo

• To ignore customer feedback

• To provide the same service to all customers

How would you define 'Assist' in a customer service setting?

• Providing help and support to customers

• Ignoring customer inquiries

• Making sales calls

• Upselling products

Customer Service is the act of providing support to customers before, during, and after purchasing a product or service.

• True

• False

What are 'Customer Relations' and why are they important?

• Customer Relations refer to the ways a company interacts with its customers and are important for building loyalty and trust.

• Customer Relations are the financial transactions between a company and its customers and are important for revenue generation.

• Customer Relations are the legal agreements between a company and its customers and are important for compliance.

• Customer Relations are the marketing strategies used by a company to attract new customers and are important for growth.

The role of 'Communication' in customer service is to:

• Facilitate understanding and resolve issues

• Increase product prices

• Reduce customer interaction

• Ignore customer feedback

What is 'Conversation' and how does it differ from communication?

• Conversation is a form of communication that involves an exchange of ideas, while communication can be one-way.

• Conversation and communication are the same thing.

• Conversation is a written form of communication, while communication is always verbal.

• Conversation is a formal type of communication, while communication is always informal.

Effective communication is defined as:

• The ability to convey information clearly and understandably.

• The use of technical jargon in conversations.

• Ignoring customer feedback.

• Speaking as much as possible without listening.

'Success' in the context of customer service means:

• Achieving high sales numbers

• Ensuring customer satisfaction

• Reducing operational costs

• Increasing market share

What does 'Greet' mean?

• To say goodbye

• To express a wish for someone's happiness

• To meet or acknowledge someone with a polite word or sign

• To ignore someone

What is the definition of 'First Impression'?

• The initial perception or judgment of someone when first meeting them

• A lasting opinion formed after multiple interactions

• A detailed analysis of someone's personality

• The final conclusion about a person's character