Salesforce BA Academy - Basic Concepts Quiz

Cloud Kicks has brought in a new Business Analyst for its Sales Cloud implementation. What are some of the responsibilities the BA can expect to have in the project?

• Configuring Salesforce and writing Apex code

• Gathering business requirements and translating them into Salesforce solutions

• Managing the Salesforce development team

Universal Containers is following an Agile approach for its Service Cloud rollout. Which key document should the Business Analyst create to define functional requirements?

• User Stories with Acceptance Criteria

• Technical Requirements Document (TRD)

• Solution Architecture Document

A new Salesforce implementation at Cloudy Consulting needs a structured, step-by-step approach with clearly defined requirements before development begins. Which project methodology is best suited for this approach?

• Waterfall

• Agile

• Lean

DreamHouse Realty is using Scrum for its Salesforce implementation. What role should the Business Analyst mainly play in the Scrum process?

• Writing test scripts for developers

• Refining the product backlog and defining acceptance criteria for user stories

• Acting as the Scrum Master

A Salesforce team at Express Logistics is considering using Kanban instead of Scrum. What is a key benefit of Kanban for this project?

• Kanban enforces time-boxed sprints for work delivery

• Kanban provides a continuous workflow without predefined sprint durations

• Kanban eliminates the need for a product backlog

Universal Banking is preparing to launch a new Salesforce feature. Before going live, the Business Analyst needs to ensure the system meets business needs. Which phase of Application Lifecycle Management (ALM) does this fall under?

• Develop

• Test

• Release

Universal Containers has just been notified by authorities that govern the shipping industry of new regulatory requirements. To comply, they are several existing processes built on Salesforce that will need to change. Which project methodology best suits this scenario?

• Waterfall

• Agile - Kanban

• Agile - Scrum

The Salesforce information technology (IT) team has built a solution in a sandbox for a cross-functional project to implement Customer 360. It is time for user acceptance testing (UAT). To which type of Sandbox should the BA conduct the test users to?

• Developer Sandbox

• Full Copy Sandbox

• Production Sandbox

The Salesforce development team is strictly following scrum to govern its releases. An executive trying to plan a vacation wants to know when work on the feature will begin so they can be available for additional implementation questions. After consulting with the product owner, the business analyst (BA) learns the team has decided to adopt Kanban instead for all future releases. What should the BA tell the executive?

• Work will begin when capacity becomes available

• Work will begin after executive approval is given.

• Work will begin on the next sprint

Match the following definitions to their V2MOM concepts

• Obstacles

• The principles that reign the pursuit of the goal

• Vision

• The goal to be achieved

• Measures

• The ways to track progress towards the goal

• Methods

• The possible threats to achieving the goal

• Values

• The actions needed to achieve the goal