Understanding IT Systems Support

What is the primary purpose of IT systems support in an organisation?

• To develop new software applications

• To ensure the smooth operation and maintenance of existing IT systems

• To design new hardware components

• To conduct market research for new IT products

Which of the following is a key responsibility of IT management?

• Writing code for new applications

• Overseeing the strategic planning and implementation of IT systems

• Designing user interfaces

• Conducting training sessions for new employees

What is meant by 'troubleshooting' in the context of IT support?

• Installing new software

• Identifying and resolving issues within IT systems

• Upgrading hardware components

• Conducting user training

Which of the following best describes 'preventive maintenance' in IT systems management?

• Fixing issues as they arise

• Regularly updating and maintaining systems to prevent future problems

• Installing new hardware

• Conducting user satisfaction surveys

What is the role of a Service Level Agreement (SLA) in IT support?

• To outline the terms of software licensing

• To define the expected level of service between a service provider and a customer

• To specify the hardware requirements for a system

• To provide a user manual for IT systems

Which of the following is a common tool used in IT systems management for monitoring network performance?

• Microsoft Word

• Network analyser

• Adobe Photoshop

• Google Chrome

What is the significance of 'data backup' in IT systems support?

• To increase the speed of data processing

• To ensure data can be recovered in case of system failure

• To enhance the quality of data

• To reduce the size of data files

Which of the following is a benefit of virtualisation in IT management?

• Increased physical space requirements

• Reduced energy consumption and hardware costs

• Decreased system flexibility

• Increased hardware dependency

What is the purpose of a 'help desk' in IT support?

• To design new IT systems

• To provide users with assistance and solutions to IT-related issues

• To conduct market analysis

• To develop software applications

Which of the following is an example of a proactive IT support activity?

• Responding to a user's complaint

• Conducting regular system audits to identify potential issues

• Fixing a broken printer

• Installing a new operating system