Documentation : Formatting Messages in Third-Person POV

Documentation : Formatting Messages in Third-Person POV

Professional Development

6 Qs

quiz-placeholder

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Documentation : Formatting Messages in Third-Person POV

Documentation : Formatting Messages in Third-Person POV

Assessment

Quiz

Business

Professional Development

Easy

Created by

Nexa Receptionist

Used 2+ times

FREE Resource

6 questions

Show all answers

1.

OPEN ENDED QUESTION

3 mins • 1 pt

Customer Message: "Hi, my AC isn’t cooling properly, and I need someone to come out tomorrow. Do you have any availability?"

Evaluate responses using AI:

OFF

2.

OPEN ENDED QUESTION

3 mins • 1 pt

Customer Message: "Help! I have a burst pipe, and water is leaking everywhere. Can you send someone immediately?"

Evaluate responses using AI:

OFF

3.

OPEN ENDED QUESTION

3 mins • 1 pt

Customer Message: "I’m looking to upgrade my electrical panel. Can I get a quote? Should I expect it via email or phone?"

Evaluate responses using AI:

OFF

4.

OPEN ENDED QUESTION

3 mins • 1 pt

Customer Message: "I need to cancel my service appointment for tomorrow. What do I need to do?"

Evaluate responses using AI:

OFF

5.

OPEN ENDED QUESTION

3 mins • 1 pt

Customer Message: "The technician came out to fix my water heater yesterday. I just want to confirm if everything was properly updated in your system."

Evaluate responses using AI:

OFF

6.

OPEN ENDED QUESTION

3 mins • 1 pt

Write a response in third-person POV for a customer who is requesting an urgent HVAC repair due to a heating system failure in winter.

Evaluate responses using AI:

OFF