KFC Cash Station Quiz

What is the primary purpose of the Point of Sale (POS) system at KFC?

• To record daily cash, credit, and discount transactions

• To manage employee schedules

• To handle customer complaints

• To prepare food items

What is the cash float amount given to cashiers at the beginning of their shift?

• Rs. 10000

• Rs. 5000

• Rs. 3000

• Rs. 2000

What is the first step in the customer service 'Three Moments of Truth'?

• Greeting

• Taking the order

• Closing and thanks

• Satisfying with extra

What should cashiers do when handling customer complaints?

• Handle all complaints themselves

• Use the PLEASE formula

• Refer all complaints to the manager

• Ignore them

What is the holding time for Zinger Fillet?

• 90 mins

• 60 mins

• 30 mins

• 45 mins

What is the maximum holding time for packed fries?

• 10 mins

• 5 mins

• 2 mins

• 15 mins

What is the recommended action if a customer spills their drink?

• Ignore it

• Replace the drink

• Charge the customer for a new drink

• Call the manager

What should cashiers wear according to grooming and hygiene tips?

• Brightly colored clothes

• Heavy makeup

• KFC approved upper/jacket

• Casual shoes

What is meant by 'Customer Mania'?

• Exceeding customers' expectations

• Handling complaints effectively

• Maintaining cleanliness

• Maximizing sales

What should a cashier do if their cash submission is in excess and greater than 30 rupees?

• Report to the customer

• Ignore it

• Keep the extra amount

• Receive a verbal warning