Installment Store & Programs Quiz

What is the purpose of Stores in the context of loans?

• To calculate interest rates

• To hold loans

• To track loan payments

• To manage customer service

Which Store is used for applications completed on the company website?

• Store 4

• Store 1

• Store 2

• Store 3

What does Program 1 include for new customers?

• All pay frequencies

• Only weekly payments

• Only monthly payments

• Only bi-weekly payments

What happens if a borrower requests a principal amount greater than the default program allows?

• The agent must deny the application

• The agent must change to a program that accommodates the request

• The agent must contact the manager

• The agent must offer a lower interest rate

What is the function of the Informer in EPIC?

• To manage customer queries

• To inform about new pending applications and unread messages

• To display loan statuses

• To track loan payments

What does the Customer Query feature allow you to do?

• Search for loans only

• Manage customer service

• Search for borrowers

• View loan statuses

What is the purpose of the Follow-Up Date & Time feature?

• To schedule loan payments

• To sort the Pending Application queue by follow-up date

• To notify borrowers of new applications

• To track loan approvals

What does the Pending Application Queue list?

• Only signed applications

• All pending applications including signed and unsigned

• Only applications that have been originated

• Only denied applications

What is indicated by the Loan Status 'New Loan'?

• The loan is pending approval

• The loan has been denied

• The loan has been voided

• The loan is in good standing

What does the E-Status of a loan indicate?

• The loan amount

• The current status of the e-signature

• The borrower's credit score

• The loan's interest rate