HEART Customer Service Quiz
Authored by Mark Lindo
Other
Professional Development
Used 1+ times
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45 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is an essential part of establishing contact with customers?
Speak informally
Wear casual attire
Acknowledge and greet professionally
Ignore complaints
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What should be maintained in line with organizational requirements?
Personal opinions
Flexible working hours
Personal dress and presentation
Random schedules
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How should opportunities to enhance quality be handled?
Wait for customer feedback
Leave them unaddressed
Report only to management
Take action to improve service
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is done with unmet customer needs?
Cancel the order
Discuss suitability of other products/services
Forward to legal team
Ignore them
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is part of the evidence guide?
Ignoring customer feedback
Working independently only
Sending promotional emails
Utilizing interpersonal skills
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What should be done after processing customer complaints?
Inform customer of the outcome
Refer to HR
Delete the records
Close the case silently
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of these is an example of a complaint?
Late arrival
Extra payment
Excessive praise
Service dissatisfaction
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