CHAPTER 7: Implement Strategies (Operational Management)

Which of the following best distinguishes the implementation of a strategy from the formation of a strategy?

• Focus on vision versus mission

• Primarily intelligence versus primarily activity

• Short-term focus versus long-term focus

• Focus on internal factors versus external factors

Who becomes more responsible during the strategy implementation phase?

• Board of Directors

• Investors

• Divisional or Functional Managers

• External Consultants

Annual goals serve as a basis for:

• Hiring and firing decisions

• Resource allocation

• Product pricing

• Marketing strategy

Which of the following is NOT one of the four types of resources in resource allocation?

• Financial

• Physical

• Emotional

• Technology

What type of organizational structure allows for dual reporting relationships?

• Functional

• Divisional

• Matrix

• Flat

Restructuring involves:

• Salary cuts

• Changing the organizational structure

• Selling company assets

• Outsourcing work

What does process reengineering focus on?

• Improving step-by-step processes

• Redesigning the process from scratch

• Improving office layout

• Surveying employee satisfaction

E-engineering utilizes:

• External consulting

• Traditional policies

• Digital tools and technologies

• Financial reports

Which of the following is a method to create a culture that supports strategy?

• Avoid feedback

• Communicate vision and goals

• Isolate departments

• Limit employee participation

Lack of conflict in an organization may indicate:

• High participation

• Strong leadership

• Apathy

• Effectiveness