Entr.2B U5L3WS

What is one of the main activities salespeople engage in with customers?

• Selling products

• Spending time with customers

• Managing finances

• Designing products

During interactions with customers, salespeople acquire feedback about their company's products, the competition, and their customer needs.

• True

• False

Why do salespeople need methods and processes?

• To increase product prices

• To manage high volumes of interactions

• To reduce working hours

• To avoid customer feedback.

CRM is an overall approach a company takes to build a strong connection to every ______.

• competitor

• customer

• employee

• supplier

Fill in the blank: The more customers that you acquire, the more work it takes for you to keep them ______.

• informed

• happy

• engaged

• entertained

What is an important part of the sales process according to the text?

• Managing customer interactions

• Offering discounts

• Increasing product range

• Hiring more staff.

Fill in the blank: Because there’s a limited number of hours in each day, how you track and manage those customer interactions is an important part of the ______ process.

• marketing

• sales

• production

• delivery

CRM software helps manage interactions with which type of customers?

• New customers

• Existing customers

• Both new and existing customers

• Potential customers.

Fill in the blank: The Permacon salesperson records the notes of the call in the CRM system, as well as the _______ date and time.

• meeting

• purchase

• delivery

• installation

Which company did ABC Landscaping contact for paving stones?

• CRM Software Inc.

• Permacon

• Oregon Patios

• Landscaping Supplies Co.