FLASH ON ENGLISH FOR TOURISM 3

What is the most important skill for a travel agent?

• Mathematical ability

• Strong customer service and communication skills

• Cooking skills

• Engineering knowledge

A front desk receptionist in a hotel should:

• Ignore guest complaints

• Greet guests politely and assist them with check-in

• Stay in their office at all times

• Serve meals to guests

If a hotel guest has a complaint, the staff should:

• Ignore them

• Listen carefully and try to resolve the issue professionally

• Tell them to leave the hotel

• Argue with them

What is a concierge most likely to help a guest with?

• Housekeeping duties

• Providing local travel information and booking reservations

• Cooking meals in the hotel kitchen

• Repairing electrical issues

A guest in a restaurant is unhappy with their meal. What should the server do?

• Tell them to eat it anyway

• Apologize and offer a solution, such as replacing the dish

• Ignore the complaint

• Argue with the guest

Which of the following is a required document for international travel?

• Gym membership card

• Passport

• Library card

• Credit card

What does a boarding pass allow you to do?

• Enter a country without a visa

• Board an airplane

• Get a discount on hotel rooms

• Apply for a job abroad

What is a visa?

• A form of currency

• A document that grants permission to enter a country

• A hotel reservation

• A type of airline ticket

Why is it important to have travel insurance?

• It helps travelers if their flight is canceled, they lose their luggage, or they have a medical emergency

• It guarantees a free trip

• It replaces a passport

• It is a requirement for all travelers

A traveler who wants to rent a car abroad should have:

• A valid driving license

• A boarding pass

• A hotel reservation

• A museum ticket