Chapter 6 Quiz #1

To communicate clearly, you should analyze your audience to determine what vocabulary is most appropriate for them.

• true

• false

Answer explanation

As words that are familiar to some people may be unfamiliar to others, you will need to decide which ones your readers will understand and use them.

You should never use technical words.

• true

• false

Answer explanation

Although you should use familiar words, it is still okay to use more technical words if they fit your purpose best. However, if your listeners are unlikely to be familiar with these terms, you should take the time to explain them.

The following sentence uses a cliché: “The project uses state-of-the-art technologies.”

• true

• false

Answer explanation

In this sentence, “state-of-the-art” is a cliché. Use clichés sparingly and only in communication with people who will understand and appreciate them.

The following sentence uses a slang word: “We take pride in our work.”

• true

• false

Answer explanation

The sentence “We take pride in our work” does not contain slang.

The use of specialized language can signal to other specialists that you are qualified to communicate on their level.

• true

• false

Answer explanation

The use of specialized language can signal to other specialists that you are qualified to communicate on their level.

If there is any question about whether readers will understand what a set of initials stands for, you should spell out the words and follow them with the initials.

• true

• false

Answer explanation

If there is any question about whether readers will understand what initials stand for, you should spell out the words and follow them with the initials. It may also be a good idea to provide a definition.

Which of the following sentences is the best example of the use of familiar words?

• We are buying new computers this week.

• We have a platonic relationship.

• Karen was livid because Rob was late for the meeting.

• Please try to expedite the process.

• He wore an immaculate suit to the office.

Answer explanation

The sentence “We are buying new computers this week” uses widely familiar words. To communicate clearly, you must use words that your readers are familiar with. As words that are familiar to some people may be unfamiliar to others, you will need to decide which ones your readers will understand.

Using long words can hinder communication because they

• create an impression of difficulty that makes your readers tune out.

• often are not found in many dictionaries.

• often take too long to write.

Answer explanation

Using long words can hinder communication because they create an impression of difficulty that makes your readers tune out.

Which of the following is true about clichés?

• All businesspeople like business clichés.

• The use of clichés in cross-cultural communication helps break down cultural barriers.

• Business clichés can increase your credibility with other businesspeople.

• Clichés are expected in most external communications.

Answer explanation

It is true that business clichés can sometimes increase your credibility with other businesspeople and make you sound like “one of them.” These expressions can also add color to your language and quickly convey an idea. However, as they tend to be associated with popular concepts, they can become dated as tastes change, and they tend to be too casual for external communication. They can also be a barrier to understanding in cross-cultural communication.

Which statement about using clichés in cross-cultural communication is true?

• They can create problems for people who are not fluent in your language.

• They represent popular concepts, so people from other cultures can figure them out easily.

• Using clichés is good because it helps people from other countries learn American culture.

Answer explanation

Clichés catch on because they represent popular concepts, but with overuse, they begin to sound like a replacement for thinking. Plus, they run the risk of sounding out of date, and they can create problems in cross-cultural communication.