Gas Service Orders and Equipment Quiz

When is an Off By Workman (OBW) issued?

• When a new meter is installed

• When gas has been turned off due to work by a crew or technician

• When a customer requests a new service

• When a bill is overdue

What is one of the tasks of field crews mentioned in the document?

• Selling gas

• Installing new gas lines

• Completing tasks for customers

• Providing customer support

What must customers provide access to at all times according to CNP Energy's General Rules and Regulations for Gas Service?

• The gas meter

• The water meter

• The electricity meter

• The thermostat

Which type of service order is issued if actual meter readings have been the same for several months?

• ERT Investigation

• Non-Registering Meter

• Investigate - Switched Meter

• Investigate – Other

What is a possible reason for issuing an "Investigate - Switched Meter" service order?

• Meter readings are too low

• Meter readings are consistent

• Usage is inconsistent or too high

• Meter is easily accessible

Where can you check the meter location before placing a service order?

• Customer's manual

• Technical Master Data

• Service order form

• Gas bill

What does the term "Exchange" refer to in the context of gas service?

• Routine maintenance

• Leak investigation

• Exchange of a gas meter

• Underground line repair

Why might a gas service be off due to a "Leak"?

• Routine maintenance

• Customer request

• Leak call investigation

• Meter upgrade

What should be referred to if a gas meter was removed due to a leak?

• Service Order

• Reset Meter documentation

• Customer's manual

• Technician's guide

What is the cause of an "Outage" in gas service?

• Customer non-payment

• Underground main line interruption

• Routine check-up

• Technician error