Guest Account Processing Quiz

What is the procedure for recovering keys or key cards from guests?

What to do if a guest leaves earlier than planned?

What is the importance of presenting the guest folio/account to guests at check-out?

What should a guest do if they find mistakes in their account?

What is the purpose of the departure errand card filled out by the bell boy?

What must be checked and added to the guest's account before departure?

What payment methods does the hotel accept?

How should concerned departments be informed of the guest's departure?

Why do hotels record information about guests even after they leave?

What records need updating?