Guest Account Processing Quiz
Authored by ROCHEL DEFEO
Hospitality and Catering
11th Grade
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16 questions
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1.
OPEN ENDED QUESTION
3 mins • 1 pt
What is the procedure for recovering keys or key cards from guests?
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2.
OPEN ENDED QUESTION
3 mins • 1 pt
What to do if a guest leaves earlier than planned?
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3.
OPEN ENDED QUESTION
3 mins • 1 pt
What is the importance of presenting the guest folio/account to guests at check-out?
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4.
OPEN ENDED QUESTION
3 mins • 1 pt
What should a guest do if they find mistakes in their account?
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5.
OPEN ENDED QUESTION
3 mins • 1 pt
What is the purpose of the departure errand card filled out by the bell boy?
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6.
OPEN ENDED QUESTION
3 mins • 1 pt
What must be checked and added to the guest's account before departure?
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7.
OPEN ENDED QUESTION
3 mins • 1 pt
What payment methods does the hotel accept?
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