CCOT - Week 2 - BOG

As a CCOT IC Specialist working the Formal Complaint Response Procedure, you’ll be responsible for the following:

• Pre-Investigation

• Investigation

• Escalation

• Summarizing the investigation

• Sending a Formal response

Once the investigation has come to a close and you’ve sent your final response to the Customer, it’s time to complete the Complaint Record Form.

• True
• False

How many section are found in a Formal response?

• 1

• 6

• 3

• 5

What is SBR for CCOT?

For P2P, what Case Types are you going to handle?

• • Auto Block

• • Chargeback Recipient

• • Bitcoin P2P Gifting

• • Social Media Scam

• • Chargeback Sender

What to do when a complaint is escalated to the incorrect House?