DLW - Financial Management Review Game

This type of Billing Model allows us to bill the client for each accommodated call, chat, or case.

• Per FTE

• Per Login Hour

• Per Productive Minute

• Per Transaction

This is the document that indicates the expected services and agreed Billing Model by the clients and the program/organization.

TRUE of FALSE: Salaries of IT Personnel is an example of People Direct Cost.

• TRUE

• FALSE

Calculate for the monthly cost per agent given the weekly cost per agent is $600.

• $2400

• $2600

• $2800

• $3000

Calculate for the Gross Margin given that:

Weekly Revenue per agent is $500

Weekly Cost per agents is $200

• 20%

• 30%

• 50%

• 60%