Consumer Rights and Protection Act

The video discusses the origins of the consumer movement in India, driven by dissatisfaction with product quality and shopkeeper responses. It highlights the emergence of a social force advocating for consumer rights, leading to the Consumer Protection Act of 1986. The video also covers global issues like food shortages and hoarding, prompting the UN to establish guidelines for consumer rights protection worldwide.

What was a common response from shopkeepers to dissatisfied consumers in India?

• Offering a refund

• Suggesting to stop using the product

• Providing a replacement

• Apologizing for the inconvenience

What was the initial reaction of people to poor quality products before the social force emerged?

• They accepted it as normal

• They started protests immediately

• They switched to other products

• They sought legal action

What realization led to the formation of a social force in India?

• The right to good quality products

• The need for cheaper products

• The importance of local products

• The benefits of imported goods

What were some of the issues that escalated the consumer movement in India?

• Excessive advertising

• High import taxes

• Food shortages and adulteration

• Lack of variety in products

What triggered the large-scale social movement in India?

• Government intervention

• Dissatisfaction with basic necessities

• Introduction of new products

• International trade agreements

What role did the United Nations play in the consumer movement?

• They provided financial aid to affected consumers

• They formulated guidelines for consumer protection

• They ignored the issue

• They imposed sanctions on non-compliant countries

How many organizations were involved globally in ensuring consumer rights according to the UN guidelines?

• 100

• 150

• 200

• 240

In what year did India adopt the Consumer Protection Act?

• 1990

• 1985

• 1980

• 1986

What was the popular name for the Consumer Protection Act in India?

• Copra Act

• Consumer Rights Act

• Consumer Safety Act

• Consumer Welfare Act

What was the main focus of the Consumer Protection Act in India?

• To reduce product prices

• To ensure consumer rights and product quality

• To promote local businesses

• To increase import tariffs