BPO Services Quiz

It refers to the outsourcing of services to a neighboring country.

A company that handles payroll processing for other businesses.

This process verifies and updates customer information, such as names and contact details.

The industry that specializes in handling inbound and outbound calls for various businesses.

A centralized office where customer service representatives handle high volumes of calls.

A strategy that involves outsourcing non-core functions to external providers.

The process of purchasing and managing supplier contracts.

This service includes software development, data entry, and web programming.

The process of handling and storing business documents for easy retrieval.

A BPO service that involves assisting customers with troubleshooting hardware, software, or network issues.