SNU_NI2_US_A_Controlling

Measuring performance against goals and plans

• PLANNING

• ORGANIZING

• STAFFING

• DIRECTING

• CONTROLLING

Control is necessary to measure progress and uncover deviations from plans.

• True

• False

An adequate control system must be inflexible to maintain standards.

• True

• False

The basic control process includes establishing standards, measuring performance, comparing results, and correcting deviations.

• True

• False

Preliminary controls are also known as feedback controls.

• True

• False

Organization audit questions include whether there is a replacement plan for key personnel.

• True

• False

Which of the following is NOT a requirement of an adequate control system?

• It must reflect the nature and needs of the activity.

• It must be rigid to ensure consistency.

• It must be economical.

• It must assure corrective action.

What is the correct order of the four steps in the basic control process?

• Measure performance, establish standards, compare results, correct deviations.

• Establish standards, measure performance, compare results, correct deviations.

• Compare results, measure performance, establish standards, correct deviations.

• Correct deviations, establish standards, measure performance, compare results.

Which type of control focuses on monitoring ongoing operations during the work process?

• Preliminary control

• Concurrent control

• Postaction control

• Feedforward control

In an organization audit, which of the following questions is NOT typically included?

• Is there an organizational chart?

• Are the divisional objectives clearly defined?

• Is there a program for maximizing profits?

• Are policies and procedures clearly defined and properly communicated?