Why is it important for Alex to ask for the guest’s name and room number before taking the order?

FBS ROOM SERVICE

Quiz
•
Other
•
11th Grade
•
Hard
Jessica Ortiz
Used 1+ times
FREE Resource
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
To ensure the order is recorded under the correct guest
To check if the guest has paid for their stay
To verify if the guest is eligible for a discount
To confirm if the guest has already placed an order
2.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
The guest asks, "Do you have anything to offer?" How should Alex respond?
"Sorry, we only have a few items available."
"Please check our menu in your room."
"Ma’am, our menu composes of American breakfast, continental breakfast, and Filipino breakfast. We also have juice, coffee, and tea for beverages."
"We are currently out of stock for breakfast items."
3.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Sofia Lee orders "Filipino breakfast, I'll go for tapsilog and coffee as my beverage." What should Alex do next?
Ask if she wants any additional food items
Repeat the order to confirm accuracy
End the call immediately after taking the order
Ask her to check the menu again
4.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
If the guest had requested an extra order of coffee, what should Alex do?
Ignore the request since it wasn’t part of the original menu
Politely take note of the request and confirm it when repeating the order
Tell the guest that only one coffee is allowed per meal
Say that additional items require a separate order
5.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Which of the following is the best way for Alex to end the conversation?
"Okay, bye!"
"Your order is on the way. Hope you enjoy it."
"Certainly ma’am, your orders will be delivered to your room in 30 minutes. Enjoy your meal!"
"Your order is placed, don’t call again."
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A guest calls for room service but speaks very fast, making it hard to understand the order. What should the receptionist do?
Ask the guest to repeat the order politely.
Guess what the guest wants and place the order.
Tell the guest to slow down rudely.
Hang up and wait for them to call again.
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If Alex accidentally mentioned the wrong room number when confirming the order, what should they do?
Apologize and immediately correct the mistake.
Ignore it and continue
Hang up and hope the guest calls back.
Guess the correct room number.
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