Business Process Management Quiz

What is the primary goal of Operations Management?

• To manage finances

• To convert inputs into outputs efficiently

• To create marketing strategies

• To increase employee satisfaction

Which of the following is NOT a component of an operations system?

• Input

• Transformation Process

• Output

• Marketing

What role does feedback play in an operations system?

• It helps in planning marketing campaigns

• It acts as a control mechanism for performance measurement

• It increases customer loyalty

• It generates financial reports

What is a key difference between goods and services?

• Goods are intangible, while services are tangible

• Services can be stored, while goods cannot

• Services have high customer interaction, whereas goods usually do not

• Goods require more labor than services

Operations Management is important because:

• It helps businesses increase product variety

• It ensures the efficient production of goods and services

• It focuses on advertising strategies

• It deals only with financial operations

Which of the following is NOT a key role of an Operations Manager?

• Planning

• Marketing

• Controlling

• Staffing

Which decision is NOT typically made by Operations Managers?

• What resources are needed

• Where the work should be done

• How to finance new projects

• When materials should be ordered

One of the key objectives of operations management is:

• Reducing the number of employees

• Increasing product cost

• Achieving customer satisfaction

• Avoiding technology upgrades

Productivity is defined as:

• The total number of employees working in a firm

• The ratio of outputs to inputs

• The revenue earned per month

• The amount of capital invested in production

What is an example of single-factor productivity measurement?

• Output per labor hour

• Total revenue generated

• Inventory management efficiency

• Marketing expense per product