Fun Friday (1)

If a customer raises a chargeback, what shall be our advisory?

• Proceed refund

• To inform customer to contact bank

• To initiate return for refund

• Proceed as per customer's request

Jenica has purchased Booster- Pro from Stylevenna and she is residing in the UK. Please note client have requested to proceed the next step. How would you proceed?

• Proceed to refund

• Proceed to reship

• Proceed to request return label, once returned >> Reship

• Proceed to request customer to return, once returned >> Reship

What motivates you to work at TCMY?

#12345ME, Customer wants to know their order status. Scenario: UPS will hand over the parcel by 25/3/2025. However, USPS status shows that the parcel did not move from 19/3/2025. What would be your advice to customer?

• Inform the customer to wait until returned to sender to proceed refund

• Inform the customer to contact USPS

• Proceed refund

• Inform the customer UPS is handing over the parcel to USPS for delivery

Priscilla has customs issue to ship to her Mexico address. She has contacted us as she had paid 450 USD and really wants to use our medicube products. What would be the next course of action?

• Refund her and inform her repurchase again

• We inform her to contact DHL and once returned to shipper, we will proceed refund

• We request her to divide her order for purchases that exceed USD 300

• Unable to assist further on this

Imran wants to receive 500 cubes for his birthday which is on 29/3/2025. He registered for birthday reward on 10/3/2025. Is he eligible to receive?

• Yes, He is as he have applied before his birthday and will be credit to his account in shopify.

• No, He will receive it the following year, as the registration should be 30 days prior.

• No, We do not have birthday rewards

• Yes, He is and we are able to credit to his account after verification.

Merry would like to know where Medicube ships to outside of the United States.

• We ship orders to Canada, UK, Mexico, India , New Zealand, and the United Arab Emirates.

• We ship orders to Canada, UK , Mexico, Australia, New Zealand, and the United Arab Emirates.

• We ship orders to Canada, Brazil, Mexico, Australia, New Zealand, and the United Arab Emirates.

• We ship orders to Canada, Brazil, Mexico & Australia.

What is the duration of the LA - pop up store that recently occurred?

• 18-26 March

• 19-26 March

• 18-25 March

• 19-25 March

John came in the email thread from age-r app inquiry. Since we are unable to view the inquiry from the App, which tracker we check to verify the next course of action.

• Age- R Return Sheet.

• Age-R App

• Checking Sheet

You are handling customer that have purchased device in Amazon. Now, customer is requesting for a refund informing that they have returned the device. What would be your next course of action?

• Fill up amazon/tiktok tracker and wait for azrul's approval.

• Verify the details with Azrul and then escalate for the refund.

• Inform the customer to contact Amazon CS

• Escalate to SV for refund approval