TQM - Quiz 2

What is the primary focus of Deming's philosophy?

• Continuous improvement

• Employee satisfaction

• Cost reduction

• Market expansion

Which of the following is NOT one of Deming's 14 Points?

• Increase production speed

• Drive out fear

• Create a vision and demonstrate commitment

• Eliminate numerical quotas

What does Juran's Quality Trilogy consist of?

• Quality planning, quality control, quality improvement

• Quality assurance, quality training, quality feedback

• Quality design, quality execution, quality review

• Quality metrics, quality analysis, quality reporting

According to Crosby, what is the only performance standard?

• Cost of quality

• Customer satisfaction

• Zero defects

• Quality assurance

What is the main contribution of A. V. Feigenbaum to quality management?

• Six Sigma methodology

• Quality circles

• Statistical process control

• Total quality control

What phenomenon occurs in supply chains when small changes in demand lead to amplified variations in production and inventory levels?

• Supply Chain Disruption

• Inventory Management

• Bullwhip Effect

• Demand Forecasting

What type of variation arises from external sources that are not inherent in the process?

• Common Causes

• Special Causes

• Random Variation

• Systematic Variation

According to Deming, what is the primary focus of a quality management system (QMS)?

• Achieving Customer Satisfaction

• Minimizing Production Costs

• Maximizing Profits

• Reducing Employee Turnover

What is the main purpose of Deming's Red Bead Experiment?

• To illustrate the effects of tampering with processes

• To teach statistical thinking

• To improve production efficiency

• To demonstrate the importance of teamwork

What is a key benefit of implementing ISO 9000 standards?

• Improved Customer Communication

• Enhanced Product Design

• Standardized Quality Assurance

• Increased Employee Satisfaction