TQM lesson 1

refers to the degree to which a product or service meets or exceeds customer expectations, focusing on delivering consistent, defect-free, and reliable outcomes. It extends beyond the product to encompass the entire customer experience.

are key attributes that define the value and effectiveness of a product or service from the customer's perspective

recite the 10 dimension

is the process of identifying customer needs and designing products and processes to meet those needs effectively.

key ssteps in Quality planning

are foundational elements of Total Quality Management (TQM) that guide an organization’s approach to quality

Components of a Quality Statement

The long-term aspiration of the organization regarding quality. It defines the ideal future state that the company aims to achieve.

Components of a Quality Statement

The organization’s purpose and its approach to achieving the quality goals. It provides a more immediate, actionable focus for the organization.

Components of a Quality Statement

⚬A formal document outlining the organization’s commitment to quality, the processes it will follow, and the standards it will uphold. It sets the framework for quality objectives and guides decision-making at all levels of the company.

Components of a Quality Statement

⚬Clear, measurable targets that the organization aims to achieve within a specified timeframe to ensure quality standards are met.